Refunds & Returns Policy

At Lakeside Floral, we take pride in delivering fresh, high-quality floral arrangements. Because flowers are perishable, we have a limited refund policy designed to be fair while ensuring quality.

Refunds (Defective Products Only)

We offer refunds only if an order is defective, including:

• Flowers that arrive significantly damaged

• Flowers that arrive in poor or unacceptable condition

• Orders that are incorrect due to our error

Refund requests must be submitted within 3 days of delivery.

Refund Process:

• Contact us with your order number and a description of the issue.

• Photo documentation of the issue may be required.

• Once reviewed, we will determine whether a full or partial refund applies and process it promptly.

Returns

Due to the perishable nature of flowers, we do not accept returns.

Non-defective items are not eligible for return or refund.

Order Cancellations (Future Orders)

If an order is placed for a future delivery date and is canceled before fulfillment, the customer is eligible for a refund of the amount paid, less a cancellation fee equal to 10% of the original transaction amount.

This cancellation fee covers payment processing and administrative costs associated with the transaction.

For example, if an order total is $100.00 and the order is canceled prior to fulfillment, the refund amount will be $90.00.

Once an order has been prepared, designed, or delivered, it is no longer eligible for cancellation and will be subject to the terms outlined elsewhere in this policy.

Exchanges

We do not offer exchanges.

If your order qualifies as defective, it will be handled through our refund process rather than an exchange.

Non-Refundable Items

• Orders not reported within 3 days of delivery

• Products that are not defective

Contact Us

If you believe your order arrived defective or have questions about this policy, please contact us promptly so we can assist you.